18878:-IPCC-First Level Incident Handling FAQ(For EAL)

• Related Articles

• Major Incident Review - Evisa Server Virus Attack on AWS

  Major Incident Causing Product - Evisa Affected Users - Evisa Users Date - February 01, 2019 Tests Performed       Scenario 1 - Check where the server is located on AWS       Scenario 2 - Check if the server is updated - it was not updated     ...

• Major Incident Review - Office 365 Users Unable to Receive Emails

  Major Incident Causing Product - Office 365 Affected Users - Office 365 Users Date - January 17, 2019 Tests Performed       Scenario 1 - Send a test email from inside the organization - Failed       Scenario 2 - Send a test email from outside the ...

• Major Incident Review - Crew Control Application Server Failure

  Major Incident Causing Product - Crew Control Application Server Affected Users - Crew Control Users Date - January 24, 2019 Tests Performed       Scenario 1 - Check if the server is up and running - The server was in failed status       Scenario 2 - ...

• ALMS Access level

  To grant or adjust the access levels  of ALMS do note the below . CALLCENTERET---For agents to enroll, update contact and mailing addresses, order replacement cards and request retro claims. CALLSUPLESS----For agents to enroll, update contact and ...

• Major Incident Review - Unable to Send and Receive Emails to/from Outside

  Major Incident Causing Product - Active Directory DNS Service Affected Users - All Email Users with the exception of Office 365 Date - February 26, 2019 Tests Performed       Scenario 1 - Send a test email from inside the organization - Failed     ...