Major Incident Causing Product - Crew Control Application Server
Affected Users - Crew Control Users
Date - January 24, 2019
Scenario 1 - Check if the server is up and running - The server was in failed status
Scenario 2 - Tried to bring up the server to running state - It was still in a failed state
Scenario 3 - Have Operational Application Team install the Crew Control Application on another server and change the server name to SVHQCCAPP01.
Why it Happened - Under investigation
How it was Solved - We prepared two new servers SVHQCCAPP01 in main site and SVHQCCAPP02 on Disaster Recovery site as a workaround solution.
How to Avoid Recurrence - Under investigation