The ETI is not available for the passengers within Edits as shown on the below screenshot. This is preventing the passengers from online check-in.

As you can see on the PNR, it says PNR Modified – Check Itinerary. That is why the PNR is not able to check in online.

*LIFXIO«                                                       

LIFXIO                                                         

PNR MODIFIED - CHECK ITINERARY                                 

 1.3TALJAARD/MEGAN MS/MARIANA MRS/JOHANNES AMBROSIUS MR        

 2 ET 639D 28AUG T SINADD*HK3   215A  605A /E                  

 3 ET 302D 28AUG T ADDNBO*HK3   815A 1025A /E                  

TKT/TIME LIMIT                                                 

  1.T-14AUG                                                     

  2.TE 0712675137046 TALJA/J SYSSYS 0248/14AUG*                

  3.TE 0712675137047 TALJA/M SYSSYS 0248/14AUG*                

  4.TE 0712675137048 TALJA/M SYSSYS 0248/14AUG*                

VCR COUPON DATA EXISTS  *VI TO DISPLAY                         

TICKETING DATA EXISTS - *T TO DISPLAY                          

PASSENGER EMAIL DATA EXISTS  *PE TO DISPLAY ALL                

FREQUENT TRAVELER                                              

  1.SA 2736832              HK ET   1.1 TALJAARD/MEGAN MS      

  2.SA 32976440             HK ET   1.2 TALJAARD/MARIANA MRS   

  3.SA 32911686             HK ET   1.3 TALJAARD/JOHANNES AMBRO

ET FACTS                                                       

  1.OSI ET CTCP A BUSHTREK 24 HRS MOBILE NO 0723667111 SURINDER‡