Bellow is resolution detail from Sabre team.
Your Service Request 1-25PKAEJ, displayed below, has been clarified. Below are
the resolution details:
We have detected 2 passengers in the DHSR list
G*L512/25AUGABJ/DHSR«
ET 512 25AUG ABJ 1255 787 DHSR LIST C2Y0
1‡ LINDQVIST HANNA P EWR 2H-F 1 F IB WB ET
137 DOCV DOCS DOCA ETI
DHS CLEARED
ESTA NOT ON FILE - VISA REQUIRED
2‡ SEBIRE NICOL J EWR 4C-F 1 M IB ET DOCV
224 DOCS DOCA ETI FQTV
DHS CLEARED
ESTA NOT ON FILE - VISA REQUIRED
The reason for the above banner ESTA NOT ON FILE - VISA REQUIRED could be for two reasons:
1 - MISSING OR INCOMPLETE RESIDENCE DATA
We detected both passengers have the line DOCA-R/US at their records. If they are indeed US residents, we
advise you to remove the DOCA-R line and add the complete information as
following example:
G1/DOCA/R,US,987 MAIN,EULESS,TX,76040
Entry components
BY LINE NUMBER
-
G1 - G LIST LINE NUMBER
/DOCA - SLASH AND EDIT CODE FOR ADDRESS
/R - SLASH AND ADDRESS
TYPE CODE
(D-DESTINATION,
R-RESIDENT)
,US - COMMA AND COUNTRY OF
ADDRESS
(2- OR 3-LETTER COUNTRY CODE)
,987
MAIN - COMMA AND STREET ADDRESS
,EULESS - COMMA AND CITY OF ADDRESS
,TX - COMMA AND STATE OR
PROVINCE
,76040 - COMMA AND ZIP OR POSTAL CODE
1 - MISSING OR INCOMPLETE VISA INFORMATION
None of the passengers have Visa information
entered. Follow below example to add the visa information.
G2/DOCO/ORAM UT,V,4298879,PHOENIX,13SEP15,BR
Entry components
BY LINE NUMBER
-
G2 - G LIST LINE
NUMBER
/DOCO - SLASH AND EDIT CODE FOR
OTHER
DOCUMENTS (VISA, PLACE OF
BIRTH)
/ORAM
UT - SLASH, CITY AND STATE/PROVINCE
OF
PLACE OF BIRTH
,V - COMMA, VISA DOCUMENT
INDICATOR
,4298879
- COMMA, VISA
NUMBER
,PHOENIX - COMMA, CITY WHERE VISA WAS
ISSUED
,13SEP17 - COMMA, DATE OF VISA
ISSUE
,BR - COMMA, VISA APPLICABLE
COUNTRY
CODE
After the above advised information has been
added, you should have tem cleared from DHSR list and able to close and PDC the
flight ABJ.
We hope this resolves your issue. Please let us know within 7 days if it
does not. If you consider this issue resolved, please advise we can close
the log.
For your convenience, this log will
auto-close in 7 days if there is no response.
Thank you,