Please follow the steps below to upgrade to Citrix Receiver 4.3 and validate your access to a Citrix application.

Complete Steps 1 – 5 if you need to uninstall a previous version of Citrix Receiver:

1.      Open the Control Panel on the workstation.

2.      Click Programs and Features.

3.      Right click Citrix Receiver.


Note: You might see a different icon if you have an older version.
 

4.      Click Uninstall.

A confirmation window appears.

5.      Click Yes.

 
To execute the Receiver Clean-Up Utility:

6.      Download Citrix Receiver Clean-Up Utility  from https://emergo5.sabre.com/emergo/content/public/ReceiverCleanupUtility.exe

7.      Open the ReceiverCleanupUtility.exe file from your web browser or Downloads folder.


Note: The user must be an administrator or have read, write, and modify access permissions for the following:

·         Local machine registry (HKLM)

·         Local user registry (HKCU)

·         Default user profile on computer

·         %programfiles%\citrix on 32-bit systems

·         or %programfiles(x86)%\citrix on 64-bit systems

8.      Press any key to begin cleaning up the previous Citrix Receiver installation.

9.      When prompted to send the logs to Citrix, type n and press Enter.

10.  Press any key to exit.

To install Citrix Receiver 4.3: 

11.  Download Citrix Receiver 4.3 from https://emergo5.sabre.com/emergo/content/public/CitrixReceiver4.3.exe

 
Or download the latest version from 

https://www.citrix.com/go/receiver.html 

12.  Open the CitrixReceiver.exe file from your web browser or Downloads folder.

13.  Click Start.

14.  Select the I accept the license agreement checkbox and click Next.

15.  Click Next.

Note: Do not select the Enable single sign-on check box.

16.  Select one of the options and click Install.

17.  Click Finish.

Note: You might be required to restart the workstation to complete the installation.

18.  Log into the Sabre Community Portal and launch a Citrix application to verify you can access applications hosted on the SaaS environment. 

19.  Associate .ica File Type With Citrix Connection Manager

On Windows computers, go to Control Panel > Programs >  Default Programs > Associate a file type or protocol with a program.

Under Name, find .ica file type.

Ensure that the current default is set to Citrix Connection Manager. If not, click Change program and choose Citrix Connection Manager.