Unable to add or modify Seat,Internal server error,Unable to ADD or Modify Seat online, DX, ends with error message ' Application Error ,Internal server error'

Unable to ADD or Modify Seat online, DX, ends with error message ' Application Error ,Internal server error'

The reason this PNR is not being able to change the seat map online (using DC or DX) is because the currency information is missing on the VCR.

 

VIRTUAL COUPON RECORD                                          

0712571949427         NAME-BEREZA/WOJTEK MR                    

TTL NBR OF CPNS- 2 DATE OF ISSUE-09JUL18 PNR-JVXLTJ    09JUL18 

CPN A/L FLT  CLS DATE   BRDOFF  TIME  ST F/B           STAT    

 1O ET  701   U  16NOV  LHRADD  815P  OK

/NG1    OK      

 2O ET  710   U  03DEC  ADDLHR  845A  OK ULESUK/NG1    OK      

                                                                

FARE          IT  TAX   81.60YR TAX   78.00GB TAX   68.41XT    

     TOTAL          IT                                                    

 

Although this is an “IT” fare, in order to initialize the change seats flow, DC needs to get the currency code from the VCR, which is currently missing.

 

Due to this lack of information, we receive the following error:

 

{"status":"Unknown","type":"Application","errorCode":"ERR.SSW.INTERNAL_ERROR","timeStamp":"2018-10-03T20:36:13","message":"Currency code in SeatMapContext is not provided."}

 

This is a sample VCR of how a BT/IT ticket should be issued:

 

VIRTUAL COUPON RECORD                                          

0717208808062         NAME-ANTUNES/DIOGO                       

TTL NBR OF CPNS- 2 DATE OF ISSUE-03OCT18 PNR-CHVSYU    03OCT18 

CPN A/L FLT  CLS DATE   BRDOFF  TIME  ST F/B           STAT    

 1  ET  701   U  16NOV  LHRADD  815P  OK ULESUK/NG1    OK      

 2O ET  710   U  03DEC  ADDLHR  900A  OK ULESUK/NG1    OK      

                                                                

FARE USD      BT  TAX   81.60YR TAX   78.00GB TOTAL USD     BT

                                                                

FARE CALC 03OCT LHR ET ADD     BT  ET LHR     BT  END          

 

Please work with the GDS that issued the ticket in order to generate IT/BT tickets with the complete information.


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