Outlook
To know which action done by whom on WJ table for specific station history
WJ*H« -> Display History DATE TIME AAA HOME SIGN DUTY 15FEB2019 07.19.00 CRD HDQ SHT 8 WJA56000280APLGSTKTYESBILLYESNTKTYESASRYES‡GSA ...
sabre 9.0
If you're having problems with an app you got from Microsoft Store in Windows 10, here are some things you can do Starting with Windows 10 build 15042, you can configure where apps can be installed. Microsoft has added a new option, which allows ...
How to fix Workflow failure during starting 'Failed on Start (retrying)'
Workflows Document Libraries, Folder names and File names should not be long. When users faces 'Failed on Start (retrying)', please advise them to shorten the file name.
How to send Reservation and Ticket to PAX email on Sabre [Asfaw Begna*]
You may want to send reservation and ticket to send to your email or to PAX's email on Sabre Interact or SNTE. On Saber Interact: 1. Check the email address on the PNR: Use *PE in Ctrl + H *A ...
How to delete the retained Price Quote[PQR] - [Asfaw Begna*]
Please follow the below link. http://portal.ethiopianairlines.com/default/Corp/IT/ISO/CAS/Standard%20Works/05.%20Checklist%20and%20Guidelines/Sabre%20related%20Checklist/In%20PQRD1.pdf
How to refund Residual MCO to RA then to CASH/CC [Asfaw Begna*]
...
Zoho Access Problem fix on chrome
Browse the below path on chrome : chrome://flags/#tls13-variant Disable TLS 1.3
Mesfin Shifera To delete/Remove TEMP DTY code from EPR using the below stps
Step 1 HU21522 « A TIGISTU ASSEFA ADD-ITB* 21522ET GRP-0 OFC-0000 ASO-015 SIGN IN ACCESS - ADD SCR 021 ...
Monthly BKR rates uploading problem
Dup source data prevented RAPID to upload the rates. Cause of the probelm: dup data in source file from treasury. Solution: Treasury section should verify for dups before sending the rates to IT. We should also check & remove dup records before ...
Major Incident Review - Crew Control Application Server Failure
Major Incident Causing Product - Crew Control Application Server Affected Users - Crew Control Users Date - January 24, 2019 Tests Performed Scenario 1 - Check if the server is up and running - The server was in failed status Scenario 2 - ...
Major Incident Review - Evisa Server Virus Attack on AWS
Major Incident Causing Product - Evisa Affected Users - Evisa Users Date - February 01, 2019 Tests Performed Scenario 1 - Check where the server is located on AWS Scenario 2 - Check if the server is updated - it was not updated ...
Kaba_How to check and fix kaba finger print issue
Dear Team, Greeting!! Please use the attachment document to check and fix kaba finger print issue . Thank You, Dinki
How to upgrade to Citrix Receiver 4.3 and validate your access to a Citrix application
Please follow the steps below to upgrade to Citrix Receiver 4.3 and validate your access to a Citrix application. Complete Steps 1 – 5 if you need to uninstall a previous version of Citrix Receiver: 1. Open the Control Panel on the ...
Kaba _ Installation
Dear Team, Greeting!! Please use the attachment document for kaba terminal installation. Thank You, Dinki
Exchange - Overview On Our Hybrid Exchange Environment
Please find the document attached.
RED HAT / CENT O.S - How to change IP and Host name of REDHAT / CENT O.S
Hello Team Greetings ! Please find the attached document on changing IP and host name of a RED HAT / CENT OS server. Thanks Adane
To create SABRE tables (ASA, TML) using Macro file.
1. To create ASA and TML table for station use the below macro file by changing the three letter code only. Don't forget Airport check in is Active or not this is not included on the below macro. WINCMD("GC/ASA/ADW/BGI9") ...
Major Incident Review - Office 365 Users Unable to Receive Emails
Major Incident Causing Product - Office 365 Affected Users - Office 365 Users Date - January 17, 2019 Tests Performed Scenario 1 - Send a test email from inside the organization - Failed Scenario 2 - Send a test email from outside the ...
Kaba _ Attendance Monitor Document
Dear Service desk L2, Greeting!! Please use the attachment document to monitor kaba attendance . Thank You, Dinki
CredSSP Server Login Error from Windows 10 or Windows Server 2016 to other servers
Error Description Please use the below solution Go to Run –> gpedit.msc to open Group Policy Editor. Go to the following policy path Computer Configuration -> Administrative Templates -> System -> Credentials Delegation From the right-hand pane, ...
VMWARE - How to Fix .VMDK file Missing Problem on Virtual Machines
The attached document shows how to re-create a descriptor file .VMDK when this file is missing and a virtual machine can not be powered on.
Q-Pulse Password Reset
Dear Team, Greeting! Pls use the attached document for Q-Pulse Password Reset , please don’t t forward such kind of request to Operational Team. , please let me know anything unclear. Regards,
26611 TeamViewer 14 QC
Dear Team, Greetings! Please find QC for TeamViewer 14, as the previous V6 is not compatible to some feathers of TV 14. ftp://ftp.ethiopianairlines.com/helpdesk/Team%20Viewer/TeamViewer%2014%20QC/ Regards. Amanuel
UNABLE TO CLOSE flight eg .ET512/25AUG
Bellow is resolution detail from Sabre team. Your Service Request 1-25PKAEJ, displayed below, has been clarified. Below are the resolution details: We have detected 2 passengers in the DHSR list G*L512/25AUGABJ/DHSR« ...
unable to check in: CLEARANCE FOR "NOT OK TO BOARD" TO city
Advise the customer to communicate with below: As shown on the reply this is an APP rejection by the ZA or UK or AE immigrations. Please continue to request for clearance the way you did before the ADC implementation. FYI: The project implemented ...
IATA Reader Share - For installation
18878:-IATA Reader Share - For installation attached the document. Dear Team, Greetings ! Please be aware on the file placed on FTP for installation to outstation and domestic so that to install the cargo IATA reader manual application. I will ...
E-staff Travel
18878:-This is to inform you that, All Cases regarding with E-staff Travel will be handled by ServiceDesk team starting from today. Therefore, Please do not escalate any Estaff case to RAIAS team. I will share the knowledge with you personally. In ...
EPDMS
18878:- EPDMS document attached for FYH, This is to inform you that, All Cases regarding with EPDMS will be handled by ServiceDesk team starting from today. Therefore, Please do not escalate any EMDMS case to RAIAS team. I will share the knowledge ...
24220:- Repair an Outlook data file (.pst)
Repair an Outlook data file (.pst) file Exit Outlook and browse to one of the following file locations: Outlook 2019: C:\Program Files (x86)\Microsoft Office\root\Office16 Outlook 2016: C:\Program Files (x86)\Microsoft Office\root\Office16 Outlook ...
password change Users to Office365
18878:-Office 365 password reset Dear Team Greetings, Please use or advise users on Cloud to follow the following link for password change. https://password.ethiopianairlines.com regards
How to reset the login password EPDMS
Attached ( How to reset the login password EPDMS)
MC User management.docx
Attached MC User management doc
RE: call for action
PC frequently restart problem mostly on call center offices is solved with installing offline security update your can find the resource form the below pc \\tcom\a$\winupdate32&64
Step to run Schedule Manger Script monitoring and How to check the script was run correctly
Dear Greetings! Find the attached steps to run the Schedule Manager script. D+7: ./ ET_mc_ssm_D7.sh D+3: ./ET_mc_ssm.sh Use the below path: /MC/ASM_NEW_BKP== to check the script was runing or not on FTP /u01/avnprod/batch/logs == to check on ...
MC Installation Guide
FYI & Handling, please find attached MC Installation Guide.
Q-Pulse session
Dear Team, Greeting! Pls use the attached document for Q-Pulse User’s Session Out case. proceed to log out idle person. Regards,
Maintenix Support Guide.
Dear Team, Greeting! FYI/FYH, Pls use the attached document for Maintenix Support Guide. Regards,
How we can send CREW & PAX (CUSTOMS) LIST manually ##Asfaw Begna##
You may be unable to CLOSE & PDC flight. Therefore, please use below Sabre entry to send the CREW & PAX list manually. GFC510/10NOVDUB/C = for CREW data on ET510/10NOV departing from DUB GFC510/10NOVDUB/A = for PAX data on ET510/10NOV departing from ...
How to solve outlook error 000004C2
How to solve outlook error 000004C2 First Log admin account Use Registry Editor to remove the appropriate User name keys from the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\ProfileList To remove ...
let's get started popup in office 2016
1. Uninstalled Office trial edition. 2. Uninstalled the "Get Office" app. 3. Installed Office Standard volume license edition. 4. Started Word to verify the trial version Activation Popup (it does). 5. On the Start menu, ...
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